FAQ's

Can I return my Laviandbelle item?

Items can be returned for a refund or an exchange within 14 days of receipt. Please note that earrings cannot be returned unless faulty, for reasons of hygiene. You will receive a refund for the value of the item(s), or you can exchange the item for another piece of jewellery with an equal cost (or make up the difference).

 

Can I exchange the item if it was a gift?

If the item was given as a gift and you know it was purchased directly from our website, you do not have to tell the sender that you want to exchange it. As long as you retain the packaging and you can provide us with the sender’s name, we can exchange the item. Note that we can only do an exchange; we cannot issue refunds to anyone other than the original purchaser, and we cannot exchange items that were purchased elsewhere (e.g. one of our stockists).

 

My Laviandbelle jewellery has broken. Can I have it repaired?

We realise that sometimes accidents happen and we offer a repair service where it is possible to repair the item. If the item is less than 6 months old we will repair it for free; older items incur a £5-£15 charge depending on the item.

 

I bought an item from one of your stockists. Can I return it to you?

If you have bought an item from one of our stockists and you’d like a refund you will need to get in touch with them directly, we cant offer a refund if it wasn’t bought from us.

 

When will I receive my order?

We aim to ship within 2-3 days. We will post first class recorded (unless otherwise specified), so someone will have to be home to sign for the package.

 

What sort of packaging do you offer?

Children's and teens' jewellery comes packaged in colorful organza bags. For adult jewellery we offer a muslin bag with green ribbon or a white box. We can also write a small gift card for you if you are sending the item directly from us to the recipient as a gift.

 

How can I get a discount on my next purchase?

If you recommend a friend to Laviandbelle and your friend makes a purchase then we will send you a code that will give 10% off your next purchase. Just ask your friend to mention in the comments box that you had sent her our way!